- Phone (US) : 708-459-8718
- Quote@ANYdigitizing.net
1. How do I get a embroidery digitizing quote or place an order?
2. How long does the embroidery digitizing process take?
3. What's the charge for editing?
4. When I send out the embroidery digitizing order, what kind of information do I need to send?
5. What kind of software do you use for digitizing?
6. Any other formats do you supply for embroidery except DST?
8. What payment methods do you accept?
10. Do you provide free trial order?
11. Can you do 3D puff / patches/ applique?
12. Do you have any minimum charge? What's your charge price?
13. I'm afraid that you would sell our design.
14. What can I do if I don't like your embroidery digitizing job?
15. If we place orders with you, is it possible to get a term?
16. Why the order we get with the name KXX6901?
17. Why do you send the completed order or quote e-mail twice to me at the same time?
18. Why does your sewout look good but ours are in the opposite?
19. Can I use the design you digitized on all fabrics types?
20. Why do you need to know what material I am sewing on?
21. Do you have any other business except digitizing?
1. How do I get a quote or place an order?
Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on.
AnyDigitizing@gmail.com Digitizing@AnyDigitizing.net
Or upload your logo to http://www.ANYdigitizing.com/Quote.htm
We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways:
Write down your comments to http://www.anydigitizing.con/Contactus.htm
Or give us a call at 1-708-459-8718
Make sure that you send your request to above e-mail addresses at the same time in order to avoid its missing during the internet transfer.
2. How long does the process take?
Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge.
3. What's the charge for editing?
Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.
4. When I send out the order, what kind of information do I need to send?
The primary information is: 1. Size (width or height). 2. Material to be embroidered onto. 3. Location to be sewn onto (such as left chest, cap-front).
5. What kind of software do you use for digitizing?
We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.
6. Any other formats do you supply for embroidery except DST?
We also can supply most of other formats with NO extra charge such as CND, PES,PXF锛� PEC, JEF, EMB, ART, EXP, HUS, POF, ART and XXX, etc.
We will send back the completed DST file (or other formats you need) by email, as well as the scan of the sewout sample. You can save it to your floppy disk and check the quality.
8. What payment methods do you accept?
A. We take Company check, Visa, Mastercard and American Express.
B. You can pay by credit card via http://www.PayPal.com at no extra cost.
C. To pay by bank wire payment, please contact us.
About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is: invoice@AnyDigitizing.com.
Or visit our website online payment: http://www.anydigitizing.com/Payment.htm, Simply click "Pay Now" button, it's redirected to PayPal's secure payment site.
At the same time we accept credit card and check, if you want to learn more about this, please contact our accounting department at invoice@anydigitizing.com.
10. Do you provide free trial order?
We don't provide the trial order free of charge since our quality is guaranteed, you can send a logo to us to digitize, and will not pay unless you are satisfied. And for new customers, we have a 20% special offer.
11. Can you do 3D puff / patches/ applique?
Yes, of course we can. All of digitizers here are very experienced in it.
12. Do you have any minimum charge? What's your charge price?
Our unit price is US$3.95/1000 stitches, no minimum charge. The maximum charged price is US$154 (it means 39,000 stitches.
13. I'm afraid that you would sell our design.
Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it, please feel free to contact us, we'll resend it to you ASAP.
14. What if I don't like my job?
We make every effort to make sure that you can be satisfied with the logo we digitized. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design, we will make it correct as per your request right away. And through the efforts, and you still do not like the logo鈥檚 quality, we can call for refund.
15. If we place orders with you, is it possible to get a term?
We usually send out invoices to our customers twice a month, for the previous half month. Since it may take about one week to prepare and send out the invoices, it implies term already when you get the invoice. Therefore, we will not give term, and the invoice is due up on receipt.
16. Why the order we get with the name KXX6901?
We use a strong system of software to handle all of the orders, the system will generate a customer CODE for you that is KXX, 6 in 6901 stands for the year of 2006, 9 in 6901 stands for the month of September, and the last two number 01 stand for the first order of this month. If you want to inquire about or edit the logo, only tell us the code is OK, we'll handle it for you soon.
17. Why do you send the completed order or quote e-mail twice to me at the same time?
To make sure that you can always get our emails, therefore not causing any delay to your business, we always send the same email twice with our different email addresses.
18. Why your sewout looks good but ours are in the opposite?
Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference:
. Fabric material.
. Needles
. Thread
. Human skill
. Setting up of an embroidery machine, like speed.
. Age of an embroidery machine - very new, or very old.
Different brands machine may or may not be a reason. The digitizing file may be customized somehow to offset such difference. If there is some problem, please scan your sewout to us, we can check the problem for you, then, give you some suggestion or edit the logo for you accordingly.
19. Can I use the design you digitized on all fabrics types?
We specifically digitize a design with the fabric by a common standard. The fabric will dictate a type of underlay, density or trim setting. Usually, one logo is not suitable for all fabrics, edits for the other fabric types are needed. But not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on sweater, no edit would be necessary.
20. Why do you need to know what material I am sewing on?
The reason we like to know what kind of material you are sewing on is that we can compensate for all of the unexpected things that stitches like to do on different materials. For instance, if you are going to be sewing on a fleece blanket, then we need to add extra stitches called "underlay" to make sure the material will not show through. In a word, the more information we have, the better-equipped we are to provide a good product.
21. Do you have any other business except digitizing?
Yes, we do have other business lines, such as the patches, caps, headband, handicrafts, bags, bracelet and other customerized gifts. Any needs you have, anytime contact us.
Any Digitizing would like to thank you for your interest. We appreciate the opportunity to serve you and your customers.